Privacy Policy
Mauveworx’s privacy policy is to respect and protect the privacy of visitors to the Mauveworx site and subscribers to Mauveworx’s e-mail updates. This policy statement tells you how we collect information from you and how we use it. It will assist you in making informed decisions when using our site and our services.
Disclosure
We reserve the right to disclose, sell and share your information with third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service such as our online quote builder). We reserve the right to disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) Mauveworx’s rights or property, other users, or anyone else who could be harmed by such activities. We also reserve the right to disclose user information when we believe in good faith that the law requires it.
The data we collect
We do request personal information such as your name, address, contact details, e-mail address, company details, etc which you can choose to provide when you either subscribe to Mauveworx’s e-mail updates or use Mauveworx’s online services such as our quote builder in order to receive a quotation. We need to collect this information to help us personalise and deliver relevant, benefit-driven content in the update e-mails.
We also need to procure information should you decide to deal directly with one of our third parties subject to proceeding further with any online quotation raised whilst using our website. You are under no obligation to provide any personal data if you don’t want to. If you choose to opt out of receiving update e-mails from us, simply click on the unsubscribe link in each issue, and we will take you off the list.
We also use personal information for purposes of administering and expanding our business activities, providing customer service and making available our Mauveworx products and services to our customers and prospective customers. Mauveworx also collects aggregate information from all website visitors. This aggregate data is used to customise Mauveworx’s web content to deliver a better experience for our users and will in no way personally identify you.
Use of IP Address
An IP address is a number that’s automatically assigned to your computer whenever you’re surfing the web. Web servers automatically identify your computer by its IP address. On occasions, we collect IP addresses for the purposes of system administration, to analyse aggregate information, and to audit the use of our site.
Use of Cookies
What are cookies? Cookies are pieces of information that a website transfers to an individual’s hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your preferences while you’re at our site. The use of cookies is an industry standard – you will find them at most major websites.
By showing how and when visitors use our site, cookies help us see which areas are popular and which are not. Many improvements and updates to the site are based on such data as the total number of visitors and pages viewed and this information is most easily tracked with cookies. We use cookies to better understand and improve areas of Mauveworx’s website that our users find valuable. While both of these activities depend on the use of a “cookie,” visitors to Mauveworx’s web site always have the option of disabling cookies via their browser preferences.
Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or indicate when a cookie is being sent. However, note that some parts of Mauveworx’s web site may not function properly or may be considerably slower if you refuse cookies.
Third-party Cookies
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.
Use of clear GIFs
A clear GIF (Graphics Interchange Format) or pixel tag (also known as a ‘Web beacon’) is a line of code placed on some of our web pages and in e-mails which, in a similar way to our use of cookies above, allow us to analyse the specific usage patterns of visitors.
Supplementary Information
We may acquire information about individuals from other sources and add such information to our house files.
Links to Other Sites/”Public” Areas
You should be aware that when you are on the Mauveworx web site, you could be directed to other sites that are beyond our control. There are links to other sites from Mauveworx’s website pages that take you outside our service. These other sites may send their own cookies to users, collect data or solicit personal information. The privacy policies of these other sites may significantly differ from that of Mauveworx. We are not responsible for the privacy practices of any other sites and cannot guarantee the security of any of your personal information collected there.
Security
Protecting the security of all personally-identifiable information associated with our visitors is of the utmost concern to us. Once we receive your transmission, we will take reasonable precautions to ensure its security on our systems. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we take all reasonable steps to ensure the security of our users’ personal information and maintain their privacy, we cannot guarantee or warrant the security of any information you disclose or transmit to us online and cannot be responsible for the theft, destruction, or inadvertent disclosure of such personal information.
Call Recording
If a member of the Mauveworx team contacts you in order to provide further technical advice, calls may be recorded for training and monitoring purposes.
Prices
Subject to the possibility of external price rises beyond the control of the company from other sources such as the Government, our suppliers or third parties which receive your information and quotation; Mauveworx’s prices are valid for 7 days after initial quotation from our website, subject to a full technical survey in order to guarantee the accuracy of your measurements and quotation information.
Privacy Policy for Minors
Mauveworx does not knowingly collect information from children. If you are under 16, please do not provide any personal information to us.
The List Owner (the Data Controller)
The List Owner and Data Controller is Mauveworx Ltd, 1 Nimrod Way, Wimborne, BH21 7SH.
Access to your own data
To be provided with a copy of your own personal data that we collect online and maintain in our database, and to contest and correct inaccuracies, or request that your personal data be deleted, please send an e-mail and we will respond quickly.
Your Acceptance of the Terms of this Privacy Policy
By using this site, you signify your assent to Mauveworx’s Privacy Policy. If you do not agree to this policy, please do not use this site. The terms of this Privacy Policy may change from time to time without prior notice to you, so please check this page periodically for any changes. Your continued use of this site following the posting of changes to these terms will mean you accept those changes.